DIVERTISY · Customer support
Help with your product, a return or an order. Find the right option below.
Contact DIVERTISY directly for warranty support. For a purchase refund, change-of-mind return or cancellation, contact the seller you bought from. Your statutory rights remain unaffected.
01 Warranty support
DIVERTISY products are covered for qualifying manufacturing defects for 12 months from the date of purchase, under normal intended use, unless a different warranty period is specified for the product. Accessories supplied with the product are included.
Tell us which product and supplied items are affected and what went wrong. Include the purchase date, seller and order or receipt reference if known. We may request a receipt, invoice, order confirmation or other reliable evidence linking the product to the purchase being claimed. You can contact us before gathering all the details.
Submitting a request begins an assessment. We may ask for photos, available product markings or the affected product for reasonable inspection or testing to establish the cause of the fault. Damage and wear are assessed in relation to the reported problem. We explain the outcome and next steps; qualifying claims may include replacement or refund under the warranty and applicable law.
DIVERTISY covers reasonable return or collection costs for qualifying faulty-product returns we handle.
We may ask you to clarify inconsistent purchase or product details. Falsified purchase evidence and unrelated substituted products are not accepted as proof of eligibility for the purchase claimed. Decisions are based on the available evidence, with your statutory rights preserved.
This warranty is an additional benefit. It does not replace the CPA’s six-month implied warranty or reduce any statutory rights. Warranty exclusions do not remove remedies required by law.
02 Returns & refunds
The options below apply to purchases made directly from DIVERTISY. For a purchase refund from another seller, contact that seller. You can still claim directly from DIVERTISY under our warranty.
| Your situation | What applies | Return courier cost |
|---|---|---|
| The product is faulty or unsafe. | See Warranty support for what’s covered and how to submit a claim. | DIVERTISY paysReasonable return or collection costs for qualifying claims. |
| My order arrived wrong, incomplete or damaged. | Contact us as soon as possible with your order reference, a description and any available photos. Hold onto the goods and packaging until we provide instructions. We’ll verify the claim before confirming the appropriate correction, replacement or refund. | DIVERTISY paysReasonable return or collection costs for confirmed order errors or delivery damage. |
| I changed my mind. | Contact us within 7 days of delivery. Goods must be:
|
You payThe return courier fee. |
Contact us for return instructions, packaging guidance and courier arrangements. Permission to return goods does not guarantee a refund. We inspect the returned goods and packaging and verify the purchase details before confirming acceptance.
The return conditions and process above do not remove or delay any cancellation or return right required by law.
Refunds for direct purchases normally use the original payment method, where possible. Qualifying ECTA section 44 refunds are made within 30 days of cancellation. Other refunds are made as soon as reasonably practicable and within applicable legal deadlines; your bank or payment provider may take additional time to reflect the payment.
No administration, processing or restocking fees are deducted where a full refund is required by law. We confirm return courier arrangements before you send the goods.
03 Order cancellations
For an order placed directly with DIVERTISY, send your order or quotation reference as soon as possible. If it has not been dispatched, we will cancel it and refund any payment for that order in full. If it has already been dispatched, the applicable return rights above apply.
For orders placed with another seller, request cancellation from that seller. Sending an enquiry through this website does not place an order.
04 Common questions
Charging, compatibility and purchase details. Open the question that applies to you.
The indicator blinks while the battery is charging and stays steadily lit when fully charged. Charging takes approximately 2 hours. Disconnect the batteries once fully charged.
If the battery is swollen, leaking, unusually hot, physically damaged or otherwise appears unsafe, stop using and charging it and follow the battery safety guidance.
For a battery that appears safe, check that the supplied USB Type-C cable is connected to the battery and a compatible 5V USB power source. Review the charging instructions on the AA product page or AAA product page. If the problem continues, note what the indicator does and whether one or several batteries are affected for your enquiry.
Check that your device requires the correct AA or AAA size and supports 1.5V batteries. Follow the device manufacturer’s instructions where compatibility is uncertain. If you still need help, include the device make and model in your enquiry.
Yes. The charging cable supplied with the retail pack is covered for 12 months against qualifying manufacturing defects under normal intended use. Physical damage, normal wear or misuse is not covered.
We may request a receipt, invoice, order confirmation or other reliable evidence to confirm the purchase and warranty period. You can contact us before gathering all the details; eligibility is assessed using the available evidence.
No. Gradual capacity reduction through normal use and ageing is not by itself considered a manufacturing defect.
Email info@divertisy.co.za and tell us what happened. We’ll help with the next step.
The guidance above summarises our existing policy. Your statutory rights take priority.
Full Refund & Cancellation Policy Terms & Conditions